Delivery and Returns

GENERAL:

1. If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract offered to you.

2.Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) in relation to the sale and delivery of the product they purchase.

3. Cargo charges, which are the product shipping costs, will be paid by the seller.

4. Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. Buyers may terminate the contract if the product is not delivered within this period.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order.

6. In the event that it is impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of this situation.

The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the product purchased or cancels in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card that the buyer pays is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer shall bear the cost of the contract within 3 days. must be returned to the SELLER.

IF IT CANNOT BE DELIVERED IN THE PRODUCT DURATION WITH NOT FORESEEED REASONS:

9. If force majeure cannot be foreseen by the seller and it cannot be delivered in the product period, the situation is notified to the Buyer. The buyer can request to cancel the order, replace the product with a similar one or postpone delivery until the obstacle disappears. If the buyer cancels the order; If he has made the payment in cash, this fee shall be paid in cash within 14 days from the cancellation. If the buyer made the payment with a credit card and canceled, the product price will be returned to the bank within 14 days from this cancellation, however the bank is likely to transfer it to the recipient's account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

10. The buyer shall inspect the goods / services subject to the contract before receiving them; dents, broken, torn packaging etc. will not receive damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed to be undamaged and intact. BUYER must be carefully protected after delivery. If the right of withdrawal will be used, the goods / services should not be used. Invoice must be returned with the product.

RIGHT TO WITHDRAWAL:

11.ALIC of; within 14 (fourteen) days from the date of delivery of the purchased product to the person / organization at the address it shows, the seller can use the right to withdraw from the contract by refusing the goods without undertaking any legal and criminal liability and without giving any reason.

12. CONTACT INFORMATION TO BE SUBMITTED BY THE SELLER OF THE RIGHT TO WITHDRAWAL:

COMPANY

Company Title: Port İzmir İç ve Dış Tic. Inc.

Address: Bahriye Üçok Mah. 1836 Sokak No: 57/1 Karşıyaka / İZMİR

Email: info@portpilates.com.tr

Tel: 0.232.246 66 46

DURATION OF THE RIGHT TO WITHDRAWAL:

13. If the buyer buys a service, this 14-day period starts from the date the contract is signed. Before the right of withdrawal expires, the right of withdrawal cannot be used in the service contracts whose service has started with the approval of the consumer.

14. The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to use the right of withdrawal, it is necessary to make a written notification to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days, and the product must not be used in accordance with the provisions of the "Products that cannot be used with right of withdrawal".

USE OF THE RIGHT OF WITHDRAWAL:

16.3. the invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is institutional, it must be sent together with the return invoice issued by the institution when returning.

17. Return form must be delivered complete and undamaged with the box, packaging, standard accessories, if any, of the products to be returned.

DURATION OF THE RIGHT TO WITHDRAWAL:

14. The costs arising from the use of the right of withdrawal belong to the SELLER.

USE OF THE RIGHT OF WITHDRAWAL:

17. Return form must be delivered complete and undamaged with the box, packaging, standard accessories, if any, of the products to be returned.

PRODUCTS WITHOUT THE RIGHT OF WITHDRAWAL:

21. Underwear sub-items, swimwear and bikini bottoms, make-up products, disposable products, products with a risk of deterioration or the possibility of exceeding the expiry date, prepared according to the request of the BUYER or explicitly personal needs, products that are not suitable for health and hygiene, if the packaging is opened by the PURCHASER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, Goods related to periodicals such as newspapers and magazines, other than those provided under the Subscription Agreement, If it is not possible as per the Regulation, it is not possible to provide instant services or intangible goods delivered to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables and packaging. i. In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services that have started with the approval of the consumer, as per the Regulation.

22. Unopened, untested packaging for returning cosmetics and personal care products, underwear products, swimwear, bikini, books, copied software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) they must be intact and unused.

DEFAULT CARE AND LEGAL RESULTS

23. BUYER accepts, declares and undertakes that he / she will pay interest and be liable to the bank within the framework of the credit card agreement between the bank and the bank, if the payment is made in default when he / she makes the payment by credit card. In this case, the bank may apply to legal means; The purchaser may request the costs and the attorney's fee arising from the BUYER and if the BUYER defaults due to the debt of the BUYER, the BUYER agrees that he will pay the loss and loss of the SELLER due to the delayed performance of the debt.

24. DELIVERY-PAYMENT

1) You can make your bank transfer (TL) to your TC Bank by making Wire Transfer or EFT (Electronic Fund Transfer).

2) With your credit cards on our site

You can take advantage of our online payment services for all kinds of credit cards or online installments for your TC. With your online payments, your credit card will be charged at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, a refund will be made to your credit card within 3 business days.

3) Return of Order Fee

In case of cancellation of your orders for possible reasons; Port İzmir İç ve Dış Tic A.Ş. Refunds the product price to your account and / or credit card within three business days. However, you need to accurately and completely report your bank account information and / or credit card information to our company financial authorities.

4) Delivery

We endeavor to deliver the products you ordered within one week. You will be informed in case of a delayed delivery. In order for the product to be delivered without interruption, please provide the address of your current location as the delivery address. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products outside of Izmir will be sent to you with the fastest and safest cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 7 (seven) business days at the latest. You can consult our customer representative to discuss different delivery terms. In addition, cargo delivery is only valid for Turkey.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed about this situation as a result of the payment page.

A connection is established with the orderer regarding the order that cannot be delivered in case of any error at the specified address.

The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

We are also responsible for the bank, where we use the credit card system, as well as the customer for the delivery.

Please be carefull!

Open and check the packages that you think are damaged during shipment in front of the company representative you receive. If you think there is any damage to the product, do not take delivery of the product by holding a report to the cargo company. After the product is received, it is accepted that the cargo company fully fulfills its duty.

If the product is damaged: Send the report you have prepared as soon as possible and report the situation to info@portpilates.com.tr.

If you perform these operations, a solution will be provided as soon as possible and a return will be made for you to replace the undamaged product or part. In this e-mail, if you briefly explain why you want to return the product, you will help us with our work on the product.